What should you do in the event of claim?

We will ask you to fill in a claim form and submit all relevant documents. Your final settlement will be based on your type of claim and the completeness and availability of all supporting documents.

When making a claim, contact Swan Insurance’s Claims Servicing Team immediately at (+632) 371 - 1111 (3002)

General claims handling procedures

Get a better data that can help you in the claims process, setting the foundation for an enhanced experience

A. Report it to us right away

Report the loss immediately to Swan Insurance’s Claims Servicing Team at (+632) 371 - 1111 (3002) / (+63) 919-085-7105 / (+63) 919-085-7102

B. Preserve the files

Keep the damaged property until ocular inspection and physical inventory by Insurers’ Adjuster and/or authorized representative.

Documentary Requirements

Ensure a proper outcome with a well-documented claim that allows you to make the right decisions with ease.
Fire Insurance Claim - Stocks
  1. Fire Investigation Report
  2. Quotation
  3. Pictures
  4. Invoices / Receipt
  5. Inventory Report prior to accident
Fire Insurance Claim - Building
  1. Incident Report
  2. Pictures
  3. Quotation
  4. TCT
  5. Building plan (Floor plan)
  6. Declaration of real property
  7. Fire certification / Fire investigation

Motor Insurance Claim - Bodily Injury
  1. Police Report or Affidavit
  2. Medical Certificate
  3. Hospital Bills
  4. Medical Receipt

Motor Insurance Claim - Property Damage
  1. Certificate of Registration with Official Receipt
  2. Driver’s License with Official Receipt
  3. Estimate
  4. Clear picture (visible plate No. and damage portion)
  5. Certificate of no Claims

Motor Insurance Claim - Own Damage
  1. Certificate of Registration with Official Receipt
  2. Driver’s License with Official Receipt
  3. Police Report or Affidavit
  4. Estimate
  5. Clear picture (visible plate No. and damage portion)

For Marine Cargo Claims
  1. Commercial Invoice
  2. Packaging List
  3. Bill of lading
  4. Formal claim filed to insurer showing computation of the loss.
  5. Duly receipt formal claim filed against:

             A.) Shipping company

             B.) Custom broker

             C.) Arrastre contractor

        6. Reply of the above bailles (if any)

        7. Delivery receipt

        8. Consignee's warehouse receiving report

        9. Colored Photographs of damage cargo subject to the claim

        10. Any other documents which can help in support of the loss.

Fire and Allied Perils such as Typhoon and Flood

A. General Requirements

  • Police Investigation Report and/or Incident Report; and
  • Photographs depicting the damages sustained.

B. For Building Claim

  • A Civil Engineer’s or Architect detailed estimate for the restoration and/or repair of the damaged building;
  • Copy of the building plan and/or sketch complete with dimensions/specifications; and,
  • Declaration of real property.

C. For Stocks Claim

  • Formal computation of claim or a detailed inventory of articles damaged or destroyed showing the cost of each and extent of loss;
  • Inventory of affected and unaffected stocks as of date of loss, to include quantity and cost;
  • Documents in support of the unit cost such as purchase invoices or receipts and delivery receipts;
  • Copies of Income Tax Returns and audited financial statements for the last three years;
  • Latest Merchandise inventory filed with the Bureau of Internal Revenue.

D. For Machinery/ Equipment/ Furnitures/ Fixtures/ Fittings Claim

  • A complete description/specification of the affected and unaffected items as of the date of the loss showing its make and model, usage and year acquired, specific function and replacement cost supported by purchase invoices;
  • A written report/technical report as to the cause and extent of damage property and estimated value of salvage; and,
  • A formal statement of claim supported by quotations for replacement/repair for the damages sustained if repairable.

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